THE MOST IMPORTENT THING: Unless the shoes damage or we shipped the wrong item, we are not cover the return carriage.
1. The goods are in transit and do not exceed the estimated time. We will not process the return application submitted by the customer for any reason.
2. Because there are very few people buying large size shoes, we only offer custom. Once the shoes are started to making, we will not provide the service to cancel the order or return the goods (except for shoe damage). Of course, we will confirm the size before making.
3. We can provide a partial refund or send a new shoes if the shoes is damaged and the customer does not have to return the damaged product. You can take the product to the shoe store for repair, or re-apply the glue.
4. If the customer needs to exchange goods. Only a certain amount of shipping cost for the second pair of shoes is required, and the previously ordered products are not returned.
5. If you need to return, we will communicate with the customers briefly. After this, the return address will be sent. Confirming that the shoes are not damaged, we will refund.
We need 3-4 calendar days to make shoes to ensure quality
We usually delivery the parcels via Yun Express which normally need 6-15 calendar days.
♥ ABOUT USING♥
1.Don't wear a pair shoes often, it's best to have two pairs of shoes often change worn.
2. Do not wash the shoes with a washing machine. Hand washing can keep the shoes from deforming.
3. When not wearing it, always take it in the dry box.
♥ Thank you so much~
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